With a focus on improving collaboration AND customer service, today’s telephone systems are built to handle increased call volumes and integrate seamlessly with your existing workflow and CRM tools. Transitioning from legacy landline service to VoIP (Voice over Internet Protocol) means that conversations move from a dedicated voice infrastructure (telephone wires) to your data and internet network. Because internet cabling is designed to carry data, VoIP service allows us to not just have phone conversations on the system, but also share data or files, host video conferences, utilize text messages and so much more. We call these Unified Communications Systems.
Whether managed on-premise (also called premise-based or on-prem) or hosted in the cloud (cloud solution), this ability to transfer and share data means that the telephone systems of today are able to integrate with how and where we do business. As more and more businesses decide to make remote-work a long-term strategy and hybrid-working is evolving, it is important to ensure that your telecom technology can support three distinct pillars within your business. This will go a long way towards your success.
Business Communications Systems Support Three Distinct Pillars
Remote & Office Workers
• Ability to receive and make an office call through your mobile phone
• Voicemail to Email
• Audio/Visual Conferencing
• CMS/Chat/Instant Messaging
• Soft Phones
Customer Base
• Call Queues
• Announcements/Hold Music
• Active Phone Directory
• Integration with Workflow
• International Calling
• Direct numbers to staff and departments
• Call recording
Business Operations
• Call Analytics & Reporting
• Technology Integrations
• Call Logs
• Business Continuity and Disaster Recovery
• Paging
• Web Administration
• Security enhancements and staff safety (911 alerts, door phone entry integration, Ray Baum Act compliance)
Additional Resources:
GUIDE for assessing your current telephone system.
Want to know more about making the transition from Landlines to Cloud Solutions? WATCH THE VIDEO from our Lunch & Learn, Telephone Systems: From Landlines to Cloud Solutions, where our industry experts talk about key differences and benefits.
Our Account Team is available to talk about a transition plan that works for your business and your budget. Email us at info@connectivitypoint.com or submit our Contact Us form. We look forward to working with you.
Bill Mitchell has been in the telecommunications industry since 1979, learning communications in the US Navy. In 1991, Bill co-founded Business Communications Systems, Inc. (BCS), in Worcester, Massachusetts, performing in technical, estimating, and sales engineering and design roles. After 29 years in business, BCS was acquired by Connectivity Point, where Bill is serving as a telephony subject matter expert.
Email Bill today at bmitchell@connectivitypoint.com and get your system scheduled.
